This program is being offered in response to consumer complaints that water being used in the Pulsator seeped into the battery compartment leading to battery corrosion, possible reservoir contamination and the need to prematurely replace batteries.
Water Pik has reviewed the complaints, tested the devices and confirmed that in some of the subject devices water can get into the battery compartment. Water Pik will replace SinuSense™ Water Pulsator devices manufactured between May, 2010 and July, 2011 that experience water intrusion into the battery compartment. If the device is used with batteries other than the alkaline type (as supplied with the unit) and if the battery compartment cap is opened or improperly installed, then saline may come into contact with the battery compartment. This may result in the possible accidental spilling of contaminated water into the device reservoir.
Water Pik has reviewed the complaints, tested the devices and confirmed that in some of the subject devices water can get into the battery compartment. Water Pik will replace SinuSense™ Water Pulsator devices manufactured between May, 2010 and July, 2011 that experience water intrusion into the battery compartment. If the device is used with batteries other than the alkaline type (as supplied with the unit) and if the battery compartment cap is opened or improperly installed, then saline may come into contact with the battery compartment. This may result in the possible accidental spilling of contaminated water into the device reservoir.
Products manufactured after July, 2011 are not affected by this notice. Consumers can identify the manufacturing date of their unit by the presence of a fill door (pictured below) on the side ofthe reservoir. If your unit has the side door, it need not be replaced.
