Type: Recalled from customers
Ref: 26/2015
Risk
The Wine Society is recalling bottles of its 'Prosecco Brut i Duecento' wine because of reports of some bottles shattering
Product details
Product: Prosecco Brut i Duecento
Bottle size: 75cl
Lot number: L5124, L5113BV3TI, L5012, L4296, L4266, L4147
Action taken by the company
This product has been sold via mail order only. The Wine Society has records of all customers that purchased the product and has contacted them by letter and email to inform them of the recall. The letter can be found below.
Advice to consumers
If you have an unopened bottle, details on how to handle an unopened bottle safely and arrange a refund can be found in the company’s letter at the link below. The company can be contacted on:
tel: 01438 741177
email: memberservices@thewinesociety.com
Customer letter: The Wine Society recalls its 'Prosecco Brut i Duecento' wine
Dear
PRODUCT RECALL: IT17411 Prosecco Brut I Duecento
Following the recent recall of The Society’s Prosecco, we have received similar reports of a small number of bottles of IT17411 Prosecco Brut I Duecento ‘shattering’ in members’ wine racks. Whilst the incidence of shattering bottles is limited, as a precaution we have also taken the decision to recall all remaining bottles of this wine.
Our records show that you have purchased bottles of Prosecco Brut I Duecento within the last 12 months, either as individual bottles, as full cases, or in one of our mixed cases.
Should you have any bottles remaining, we would kindly request you to handle any individual bottles with care by wrapping the bottle in a cloth (e.g. an old towel), and placing it in a plastic bag and carton in a cool place to await collection. Under no circumstances should the bottles be opened. We would be grateful if you could refrain from disposing of any bottles yourself and instead contact The Wine Society by e-mailing memberservices@thewinesociety.com or by calling 01438 741177 to advise us of the number of bottles that you hold. We will then arrange for them to be collected and for your share to be credited. Please affix the attached label to the box for collection.
Please note no action is required on your part if you no longer have any bottles remaining of Prosecco Brut I Duecento, and therefore there is no need to reply or contact us.
If you purchased the wine as a gift we are writing to the recipient directly at the address provided at the time.
We are keen to resolve this problem as quickly as possible and so, where we have the relevant information, we have contacted members by both letter and e-mail. Please ignore this letter if you have already received our e-mail.
We sincerely apologise for any inconvenience this may cause and would like to assure you of The Wine Society’s commitment to the highest standards of product quality. We are taking all necessary measures to establish the cause of this incident in close collaboration with our supplier.
Yours sincerely
Mark Buckenham
Quality Control Manager
